FAQ

Your order will arrive in a discreet box. So you don't have to be nervous about who you might bump into on the way home from the post office <3

Your order will be sent out as soon as possible. We try to get all orders sent out before 17:00 on the first working day after the order has been placed. Once your order has been dispatched, it takes 1 - 4 days for it to arrive.

First of all, we would like to apologize that your order is taking longer to arrive than planned. We try to get all orders sent out before 17:00 on the first working day after the order has been placed. Unfortunately, delays do occur from time to time anyway - if you need assistance with your order, just contact us at hello@klubvenus.dk and we will help you.

You can choose whether you want home delivery or whether you want your order sent to your nearest parcel shop 💌

We deliver to all of the following countries and regions in Europe: Denmark, Germany, Malta, Cyprus, the Faroe Islands, Greenland, Cyprus, Finland, Sweden, France, Greece, the Netherlands, Ireland, Italy, Croatia, Latvia, Luxembourg, Malta, Monaco, Austria , Portugal, Spain, Great Britain.

If you regret a purchase, unopened and unused products can be returned to us. You just have to inform us about the return no later than 14 days after receiving the product. You do this by sending us an email at hello@klubvenus.dk <3

When returning, it is important that the item is in such a condition that it can be resold. Therefore, products sealed with plastic or other forms of sealing must not be broken, for reasons of hygiene.

If the item's original packaging has been opened, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt of the return.

If you are curious to see and touch the products, you can drop by our office at Nørregade 6 in København K - write a dm or an email and come in by appointment 💌

When you have purchased your item on pre-order, it means that there will be a longer delivery time and/or that it is an item that we do not yet have in stock.

We usually only deduct the money for your order as soon as it is dispatched from our warehouse. But in the case of pre-orders, we will deduct the money for your order before dispatch, and there will therefore be a prepayment of the order

When you have both regular goods and pre-order goods in the basket, your entire order will only be sent when your ordered goods are back in stock.
Do you want to have your general goods delivered instead? goods with general delivery time, you must place your orders separately.

If you receive a defective product, first of all we want to say a big, fat apology! It's not the good vibes we normally run with in Klub Venus.

Send us an email at hello@klubvenus.dk with a picture, video or a detailed description of the problem, we will look into it and if it cannot be solved we will replace it with a new product.

We have developed all our vibrators with the intention that they should make as little noise as possible, without compromising on quality and intensity - however, it is not possible to make a product that is 100% silent, although that would be the dream.

If you believe that your product has an abnormally high sound level, you are always welcome to write to us at hello@klubvenus.dk, and we would rather have a look at it.

All orders over DKK 599 have free shipping!
This means that many of our products are delivered free of charge!

Yes! We offer a volume discount for you and your friends if you buy more than 5 optional products. When you use the code "BFF" at checkout you get 12% off the order 🔮
Note The discount code does not apply to bundles and gift cards. The discount cannot be combined with other discount codes.